We recommend going half a size up from your regular shoe size for running shoes to allow for foot expansion during long runs. For the most accurate fit, visit our studio for a professional fitting or measure your foot in the evening when it's at its largest and use our size guide available on our website.
Remember that different brands and models may fit differently, so be sure to check the specific sizing recommendations for each product.
Most running shoes should be replaced every 300-500 miles (480-800 km). However, this can vary based on your weight, running style, and the surfaces you run on. Signs that you need new shoes include visible wear on the sole, decreased cushioning, and new aches or pains during runs.
If you're not sure how many miles are on your current shoes, we recommend keeping track of your mileage with a running app or journal, or simply noting the date of purchase and estimating based on your weekly mileage.
Road running shoes are designed for pavement and hard, even surfaces with cushioning to absorb impact. They typically have lighter construction and smoother outsoles.
Trail running shoes feature aggressive tread patterns for better grip on uneven terrain, rock plates to protect against sharp objects, reinforced uppers for durability, and often more protective features like toe bumpers. They're designed to provide stability and protection on natural surfaces like dirt, mud, and rocks.
Choose your shoe type based on where you do the majority of your running.
For technical fabrics and running apparel:
For running shoes:
For electronics and fitness trackers, follow the manufacturer's specific care instructions.
Yes, we're committed to sustainability and offer a range of eco-friendly products. Look for our "Eco-Runner" tag on items that meet our sustainability criteria, which include:
We're constantly expanding our eco-friendly offerings and working with our suppliers to improve sustainability across our entire product range.
Standard shipping within Australia typically takes 3-5 business days from the time your order ships. Express shipping is available for an additional fee and usually delivers within 1-2 business days.
International shipping times vary by destination:
Please note that these are estimates and delivery times may be affected by customs processing, local postal services, and other factors.
Once your order ships, you'll receive a shipping confirmation email with a tracking number and link. You can click this link to see the current status of your delivery.
You can also track your order by:
If you haven't received a shipping confirmation within 2 business days of placing your order, please check your spam folder or contact us for assistance.
We process orders quickly to ensure fast shipping, so there's a limited window for modifications:
If you miss the modification window, you can refuse delivery or return the unopened items for a refund according to our return policy.
Yes, we ship to most countries worldwide. International shipping costs and delivery times vary by destination. The exact shipping cost will be calculated at checkout based on your location, the weight of your items, and your chosen shipping method.
Please note that international orders may be subject to import duties, taxes, and customs fees which are the responsibility of the recipient and are not included in our shipping charges. These fees vary by country and are collected by the delivery carrier or customs office.
Some products may not be available for international shipping due to manufacturer restrictions or local regulations.
We accept the following payment methods:
All payments are processed securely using industry-standard encryption. We never store your full credit card details on our servers.
We offer a 30-day return policy for unused items in original packaging. For running shoes, we have a 60-day wear test guarantee - if you're not satisfied with your shoes after running in them for up to 60 days, you can return them for a full refund or exchange.
To be eligible for a return, items must be:
Exceptions to this policy include:
To initiate a return or exchange:
If you don't have an account or need assistance, contact our customer service team, and they'll guide you through the process.
For exchanges, you can indicate your preferred replacement item during the return process, and we'll ship it once we receive your return.
For Australian customers:
For international customers:
Premium Members: Return shipping is always free as part of your membership benefits.
Our return processing timeline is as follows:
For exchanges, once your return is processed, your replacement item will ship within 1-2 business days if it's in stock.
You'll receive email notifications at each step of the process, including when we receive your return, when it's processed, and when your refund is issued or exchange is shipped.
If you receive a defective item, we'll make it right. Please contact our customer service team within 7 days of receiving the product, and provide:
For defective items, we offer the following options:
Return shipping for defective items is always free. We'll send you a prepaid return label or arrange pickup depending on the item and your location.
Our custom training plans are created specifically for you based on your goals, current fitness level, and schedule. The process works as follows:
We offer three tiers of custom plans: Beginner, Intermediate, and Elite, each with different levels of coach interaction and features.
Yes, we understand that the coach-athlete relationship is important. If you feel your assigned coach isn't the right fit, you can request a change at any time.
To request a coach change:
There's no limit to coach changes, and we won't charge any additional fees. Our goal is to ensure you have the support and guidance that works best for you and your running goals.
All Tarelumsol coaches meet rigorous standards for education, certification, and experience. Our minimum requirements include:
Many of our coaches have additional qualifications such as:
You can view detailed coach profiles, including their specialties and athlete success stories, on our website or in the app.
Yes, we understand that life happens. You can pause your training plan subscription at any time for the following reasons:
During a pause:
To pause your plan, simply contact your coach through the app or email support, and they'll guide you through the process. When you're ready to resume, your coach will help you ease back into training appropriately.
Yes, we offer several group training options both in-person and virtually:
In-Person Group Training (Sydney area):
Virtual Group Training (worldwide):
Group programs provide many of the benefits of custom coaching at a lower price point, plus the added motivation and camaraderie of training with others. Check our Events Calendar for upcoming group programs or contact us for more information.
Creating a free Tarelumsol account provides numerous benefits:
Your account also serves as the foundation for premium services like custom training plans and membership programs if you choose to upgrade in the future.
Tarelumsol Premium Membership is our loyalty program designed for dedicated runners. For $99/year or $9.99/month, members receive:
Shopping Benefits:
Training Benefits:
Community Benefits:
Premium Membership typically pays for itself after just a few purchases, especially for regular runners who shop with us throughout the year.
You can easily update your account information by following these steps:
To update your profile information (name, email, phone):
To update your password:
To update your address information:
To update payment methods:
To update email preferences:
You can cancel your Premium Membership at any time by following these steps:
Important notes about cancellation:
If you're considering cancellation due to a specific issue, please contact our customer service team first - we may be able to resolve your concern or offer alternatives.
Yes, we take data security and privacy very seriously. We implement multiple layers of protection for your personal information:
Technical Security Measures:
Privacy Practices:
If you have specific concerns about your data or would like to exercise your data rights, please contact our privacy team at privacy@tarelumsol.site.
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